The experiences of four Best Performers highlight the value of expertise, collaboration and customer focus at the Bacău Contact Center.
In Customer Care, service quality is built through every interaction: from listening to customers’ needs and resolving issues to establishing relationships based on trust.
This approach is reflected in the experiences of Daniela Tamba, Iulian George Dragomir, Mihaela Hlihor and Claudiu Nicolae Trif, four Nethex Care Romania professionals recognized as Best Performers in 2025. Their stories offer a firsthand perspective on the company, the skills required and the working environment that supports everyday achievements.
Customer Care: Skills and a People-Centered Approach
Nethex Care Romania’s activities span technical assistance, administrative support and sales operations, areas that require expertise, flexibility and the ability to understand different needs.
For Mihaela, who specializes in technical support, quality begins with listening. Every request is addressed through targeted questions, thorough checks and ongoing dialogue with the customer. Patience and empathy are central to this approach, particularly when handling more complex situations.
Iulian shares this perspective, emphasizing the importance of clear communication and the ability to understand the needs of the person on the other end of the conversation. These skills develop through experience and make it possible to deliver increasingly accurate and personalized service.
Collaboration and Continuous Learning
Behind every individual achievement lies the contribution of a team.
This is one of the strongest themes emerging from the experiences shared by the four Best Performers.
Drawing on his extensive industry experience, Claudiu highlights the importance of sharing knowledge and expertise among colleagues. Different areas of specialization become complementary resources, particularly when tackling highly complex technical issues.
The same willingness to support others is demonstrated by Daniela Tamba, who has been recognized as a Best Performer for the second consecutive year. Her experience in sales also makes her a valuable point of reference for less experienced colleagues, who benefit from direct exchanges with her to improve their approach to customer interactions.
In this environment, continuous training plays a fundamental role. Regular briefings, procedural updates, in-depth training sessions and support from Team Leaders enable professionals to strengthen their skills and adapt to evolving business activities.
A Workplace That Values People
The Best Performer recognition also reflects a corporate culture built on individual responsibility and the value of teamwork.
The interviews reveal a working environment characterized by direct communication with managers, openness to dialogue and attention to people’s needs. It is a setting where mutual support fosters professional growth and contributes to achieving shared goals.
Performance monitoring and feedback on the quality of customer interactions also serve as valuable tools for recognizing achievements and identifying new opportunities for improvement.
Together, the experiences of Daniela, Iulian, Mihaela and Claudiu provide a tangible picture of Nethex Care Romania: a company where technical expertise, interpersonal skills and collaboration contribute to high-quality Customer Care and the development of lasting customer relationships.
